Complaints to the Board of Trustees
For complaints regarding academic dishonesty violations, code of conduct, consumer protection, final grade appeals, fraud, discrimination, State Authorization Reciprocity Agreement (SARA) courses, or accreditation please review our complaints page. For other complaints that cannot be resolved at an institutional level, please submit a written request to the Board of Trustees to review using the process below.
Board of Trustees Complaint Process
Within 20 days of the incident about which the student is complaining, he/she should contact the Board of Trustees using our complaint form. Please follow the steps outlined below to submit a complaint:
If a student has concerns related to classroom situations or administrative actions, he/she should contact the faculty or staff member(s) with whom he/she has a conflict. It may be possible to resolve the concerns without the need for formal institutional action. If the student’s complaint is not resolved through this action, he/she should contact the department or program chair or division head or dean. If the student’s complaint is not resolved satisfactorily, or if the complaint cannot be resolved by contacting the faculty/ staff member(s) or chair/dean, the student should proceed to Step 2.
The student should file a complaint through his/her institution of higher education’s appropriate grievance process. Information on the process(es) can be found in the institution’s student handbook. If the student is unable to resolve the complaint in this manner, he/she should proceed to Step 3.
The student must submit a written complaint, to file a complaint send a written complaint to:
ICC Board of Trustees
The written complaint should include the following information:
- Name, current mailing address, phone number of complainant
- Email address
- Dates of your enrollment
- Details of your complaint
- Expected outcome
The Board will reply to you within 15 business days to let you know they have received your complaint and whether it requires any additional information. The Board will let you know their tentative plan for investigating and resolving the complaint, and will update you if it takes longer than originally planned. The Board will send you a written response, usually within 60 days of receipt of your complaint, explaining the investigation and the resolution.
If the student has additional questions about the complaint process, or wants to clarify that the individual complaint is reviewable by the Board, please feel free to contact the President's office at 620.332.5451.
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