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Hardware and Software Technical Support Resources

At some point using your computer for online courses at ICC, something may go wrong with your PC hardware, a software application installed on your PC may not be functioning properly, or you may have technical difficulties with Angel.

Below is a guide to assist you in contacting the appropriate resources if you run into trouble using your PC:

Item	Contact
Your personal computer	If you are having difficulty with a hardware item on your PC, please contact the appropriate technical support telephone number for the vendor or manufacturer.
Software	Software installed on your PC at the factory may be covered by their technical support staff. Third-party software (either off-the-shelf or downloaded) will require that you contact the software developer directly
Software provided by your textbook	Software issues provided by your textbook may be solved by contacting your professor. If the software is on a CD and is scratched, you should contact the ICC Bookstore at 620.332.5440. Your professor and/or the bookstore staff may direct you to a textbook publishing company representative.
Web Information System	Having your ICC student account is one of the first things you should set up once admitted to ICC. Your account includes and username, password, and PIN # that provides access to enrollment, transcript and billing information as well as the ability to log in to computer lab PCs and your own personal e-mail account. Admitted students have the ability to set up their account by accessing this Web page: http://myaccount.indycc.edu/ . Students needing assistance with their account should contact the Admissions Department at 620.332.5400 or 332.5645
ICC Outlook Web Access E-mail	Questions regarding your ICC e-mail account can be directed to the Help Desk at 620-332-5645
Angel	Course difficulty questions with Angel should always be initially directed to your professor. Additional issues can be directed to the Help Desk at 620-332-5645

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Distance Learning Contacts

Travis Githens,
Director of Evening and Outreach Programs

E-mail: tgithens@indycc.edu

Phone: 620.332.5420

FAX: 620.331.6821

Location: Academic Building, Lower Level